Privacy Policy new1bet
new1bet is committed to protecting the personal information of every player who trusts our platform. This Privacy Policy explains in detail how we collect, process, store and protect your data in line with our responsibilities as an internationally licensed online gambling platform operator.
Data Protection Principles
Our Privacy Commitment
Every aspect of data management at new1bet is designed to ensure your information is handled with care, security and responsibility.
Secure Data Storage
All your personal data is stored on servers protected with high-level encryption. Access to that data is restricted to authorised personnel only, with continuous monitoring at all times.
Personal Account Control
You have full rights to access, update and delete personal information in your new1bet account. All changes are processed through secure channels verified by our team.
No Third-Party Data Sales
new1bet never sells, rents or shares your personal information with third parties for marketing purposes. Your data is only used to manage your account and improve your gaming experience.
Financial Transaction Security
Every transaction via Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay or cryptocurrency is processed through encrypted payment channels. Your financial information is not stored directly in our systems.
Marketing Communication Preferences
You can choose to opt out of any marketing communications from new1bet at any time. This preference can be managed through your account settings or by contacting our customer service.
Regular Policy Updates
This Privacy Policy is reviewed and updated periodically to ensure it reflects our current practices. Any significant amendments will be communicated to registered users via email or account notification.
Contents
- Information Collected
- Purpose of Data Collection
- Information Sharing
- Data Security
- User Rights
- Use of Cookies
- Data Retention Period
- Policy Amendments
- Contact Us
Introduction
This Privacy Policy ("Policy") is published by new1bet ("we", "company" or "platform") and applies to all users who access or use the new1bet website at https://new1bet.onl ("Website"). This Policy explains our commitment to the privacy and security of personal information collected while you use our services.
By registering an account, using any of our services, or continuing to browse this Website, you are deemed to have read, understood and agreed to this Privacy Policy. If you do not agree with any provision in this policy, you are advised not to use new1bet's services.
📋 Important Note: This Policy should be read together with the new1bet Terms and Conditions. Both documents form a comprehensive agreement between you and new1bet regarding the use of our platform.
1. Information We Collect
In operating the new1bet platform, we collect various types of information depending on your interaction with our Website. Collecting this information is necessary to enable us to provide services that are safe, responsible and suited to your needs as a player.
Personal Identification Information:
- Full name as stated on your identity card (MyKad) or passport
- MyKad number or passport number
- Date of birth for age verification (21 years and above)
- Current residential address
- Active mobile phone number
- Valid email address
Account and Transaction Information:
- Username and encrypted password
- Deposit and withdrawal history
- e-wallet details used (Touch 'n Go, Boost, ShopeePay)
- Game history and betting activity
- Account balance and bonus records received
Technical Information:
- IP address and details of the device used
- Internet browser type and version
- Your device's operating system
- Cookie data and login session data
- General location information based on IP address
⚠️ Reminder: new1bet does not collect credit card or debit card information directly. All payment transactions are managed entirely by licensed and recognised third-party payment processors.
2. Purpose of Data Collection and Processing
new1bet processes your personal information based on service requirements, legal compliance and the legitimate interests of our platform. The following are the main purposes for processing that data:
- Creation, management and verification of registered player accounts
- Processing deposits and withdrawals via available payment methods
- Identity and age verification (21 years and above) during registration
- Prevention of fraud, money laundering and other illegal activities
- Delivery of customer service via live chat and email
- Management of bonuses, VIP cashback and eligible promotions
- Compliance with licensing requirements and international regulations
- Ongoing improvement of the platform and user experience
- Sending important technical information and account notifications
- Aggregate statistical analysis for service improvement purposes
new1bet will not process your personal information for any purpose beyond those stated in this policy without first obtaining your explicit consent.
3. Information Sharing and Disclosure
new1bet takes seriously the responsibility of not disclosing your personal information without strong and valid grounds. As a core principle, we do not sell, rent or trade your personal information to any third party for commercial purposes.
However, there are limited circumstances where your information may be shared with other parties:
- Service Providers: Entities that assist us in operating the platform, such as payment service providers, gaming software providers and technical infrastructure providers — all subject to strict confidentiality agreements
- Legal Requirements: Where required by a court, law enforcement authorities or a regulatory body with valid jurisdiction
- Identity Verification: Licensed third-party identity verification services for KYC (Know Your Customer) and AML (Anti-Money Laundering) purposes
- Protection of Legal Rights: In cases involving legal claims, fraud or breaches of the platform's Terms and Conditions
📋 Our Guarantee: Every third party we work with is required to comply with data security and confidentiality standards that are equally as strict as new1bet's internal standards.
4. Data Security Measures
new1bet continually invests in cybersecurity infrastructure to ensure your personal information is always protected from unauthorised access, data breaches, damage or loss.
Among the security measures we implement are:
- Data encryption using 256-bit SSL/TLS protocols for all data transmission between your browser and our servers
- Account passwords are stored in hashed form using the latest cryptographic algorithms — we cannot read your original password
- Intrusion detection systems (IDS) and multi-layer firewalls
- Round-the-clock account activity monitoring to detect suspicious login patterns
- Internal access control based on the principle of least privilege — staff can only access data they need for their tasks
- Regular security audits by independent information security teams
- Two-factor authentication (2FA) is available for player accounts that want an extra layer of security
While we take all reasonable steps, please note that no online security system can be fully guaranteed to be free from threats. We encourage you to also take personal protective measures such as using a strong and unique password and not sharing your login credentials with anyone.
5. User Rights
As a registered new1bet player, you have the following rights regarding your personal information:
- Right of Access: You have the right to request a copy of the personal information we hold about you at any time
- Right to Rectification: You may ask us to update or correct any personal information that is inaccurate or out of date
- Right to Erasure: In certain circumstances, you may request that your personal data be deleted, subject to record-keeping obligations set by the licensing authority
- Right to Restrict Processing: You may ask us to limit the processing of your information in certain situations
- Right to Data Portability: You have the right to receive a copy of your data in a machine-readable format
- Right to Object: You may object to the processing of your data for direct marketing purposes at any time
To exercise any of the above rights, please contact the new1bet customer service team via 24/7 live chat or by email. Your request will be processed within a reasonable timeframe, and we may require identity verification before fulfilling a request for security purposes.
6. Use of Cookies and Tracking Technologies
new1bet uses cookies and similar tracking technologies to improve the user experience on our Website. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
- Essential Cookies: Required for basic Website functions such as login session verification, security and navigation. These cookies cannot be disabled without affecting platform functionality
- Performance Cookies: Help us understand how users interact with the Website for improvement purposes — all data is collected anonymously
- Functional Cookies: Store your preferences such as language, account settings and display options for a more personalised experience
- Session Cookies: Automatically deleted when you close your browser, used to manage your active session
You can control the use of cookies through your browser settings. However, disabling certain cookies may affect the functionality and your experience on the new1bet Website.
7. Data Retention Period
new1bet retains your personal information for as long as your account is active or as long as necessary to provide services to you. When an account is closed or deleted at your request, we will begin the data removal process within a reasonable timeframe.
However, there are certain categories of data that we are required to retain for a longer period based on legal requirements and international licensing regulations:
- Financial transaction records — retained for the period set by applicable licensing requirements
- Identity verification information (KYC) — retained in accordance with anti-money laundering legal requirements
- Activity logs related to fraud or investigations — retained until the case is fully resolved
- Communication history with customer service — retained for reference and service improvement purposes
Once the set retention period has ended, your data will be securely deleted or anonymised in accordance with our internal procedures.
8. Amendments to the Privacy Policy
new1bet reserves the right to update or amend this Privacy Policy from time to time in line with changes in business operations, legal requirements, or industry best practices in data protection.
Whenever this Policy is amended, we will:
- Display the updated effective date at the top of this document
- Send email notifications to all registered players for significant amendments
- Display a clear notice on the Website for a period of no less than 30 days before the amendment takes effect
- Retain previous versions of this Policy which may be requested by any registered user
Continued use of the new1bet Website and services after the amendment effective date is considered your acceptance of the updated terms. If you do not agree with the amendments, you have the right to close your account before they take effect.
9. How to Contact Us
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact the new1bet team through the following channels:
- Live Chat: Available 24 hours a day, 7 days a week — the fastest way to get an immediate response in Malay or English
- Email: Send your detailed enquiry to our support team by email — [email protected]
Our privacy and customer service team will endeavour to respond to each enquiry within a reasonable timeframe. For requests relating to your data rights, please include sufficient verification information to allow us to process your request securely and accurately.
📋 Service Language: All privacy-related communications can be conducted in Malay or English according to your preference.
FAQ
Frequently Asked Questions About Privacy
Answers to questions commonly asked by new1bet players regarding data protection and account privacy.
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